Finning extends parts reach with mobile team November 14, 2017
The new team will visit customers across the UK and Ireland; providing a dedicated service to support machine uptime, ensure availability and expose the benefits of connectivity to a much wider customer base.
Commenting on the launch, Abhishek Tanwar, Director of Aftermarket and Digital Transformation, said: “Finning has many different ways in which we can support customers to become more productive and profitable. However, in order to better communicate the advantages of our parts and service solution, along with machine health monitoring, it is vital that we ensure our customers receive face to face contact.
“The new parts team will work collaboratively with our customers, recognising and understanding the individual challenges they face in order to share knowledge and provide a relevant solution for both Caterpillar and other manufacturer’s equipment. We are focused on widening our footprint across the UK & Ireland; with our new parts team and current product and parts specialists, we will continue to provide a transparent and accessible service and ultimately, drive customer’s profitability.
The new mobile team will support customers with:
- Setup customers with Finning parts accounts
- Create service, maintenance and support contracts for Caterpillar and other manufacturer equipment
- Deliver technology solutions like retrofitting Product Link to individual machines or fleets